Security and Access Control Specialist

3 weeks ago

Toronto, Ontario, Canada FirstService Residential Full time

As a Security Concierge, you will be responsible for delivering exceptional customer service to clients, customers, contractors, and visitors to our properties. This role requires someone who is self-motivated, outgoing, detail-oriented, and possesses great communication skills, along with excellent organizational abilities.

Compensation:

We offer a competitive salary of $16.70 per hour, ensuring that our team members are fairly compensated for their hard work and dedication.

Job Description:

This position entails providing assistance to residents by offering information and services as needed. You will identify and clarify residents' needs and desires, answer questions, provide directions and instructions, and maintain guest privacy and organization reputation by keeping information confidential.

You will also be responsible for managing and screening messages, scheduling access for authorized vendors to provide services within units, and updating job knowledge by participating in educational opportunities and maintaining personal networks.

Responsibilities:

  • Identify and clarify residents' needs and desires, answer questions, give directions and instructions.
  • Remain calm under pressure and act quickly.
  • Manage and screen messages.
  • Schedule access for authorized vendors to provide services within units.
  • Maintain guest privacy and organization reputation by keeping information confidential.
  • Update job knowledge by participating in educational opportunities and maintaining personal networks.
  • Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Ensure all safety and access control procedures are maintained and a safe work environment is ensured.
  • Provide protection to clients, residents, and property of the buildings we are contracted to provide services.
  • Provide assistance/support by answering customer inquiries and direct as required.
  • Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards and that access doors to sensitive/priority areas are locked.
  • Be alert to deficiencies in the physical building which could cause injury or loss of client's assets.
  • Enforce client's rules, regulations, municipal, Ontario, and Canadian laws and assist Police and Medical Staff when required.
  • Provide exceptional customer service to clients, customers, contractors, and visitors to client's property.
  • Perform routine property patrols of all levels of building, parking areas, and perimeter and respond to emergencies and fire alarms.
  • Follow up with daily documentation, daily occurrence log, incident reports, and front desk software as required.
  • Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies, and FirstService Residential Policies.

Requirements:

  • Possess a valid Ontario Security License.
  • High school diploma or equivalent preferred. Completion of college-level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements:

  • Must be able to lift 50 lbs.
  • Must be able to sit for extended periods of time.
  • Must be able to stand for extended periods of time.
  • Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.

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