Operations Manager

4 days ago

Debert, Nova Scotia, Canada Tim Hortons Full time

Tim Hortons Job Opportunity - Debert Distribution Centre

Operations Manager

Hours of work: Monday to Friday 10am – 6:30pm

We are seeking a highly skilled and experienced Operations Manager to join our team at the Debert Distribution Centre. As a key member of our operations team, you will be responsible for the overall management of warehouse and transportation activities, ensuring the successful delivery of products to our restaurants across Canada.

Key Responsibilities:

Warehouse:

  • Organize and direct warehouse operations, including the daily flow of inbound and outbound products to meet production requirements.
  • Monitor key performance indicators and prepare reports to track progress and identify areas for improvement.
  • Ensure a safe working environment and drive a culture of safety, including food safety.
  • Manage the completion of daily mandates to provide on-time and quality deliveries to our restaurants.
  • Recruit and hire direct reports and oversee employee training, including orientation, health and safety, technology, and customer service.
  • Manage and develop the supervisory team, including succession planning.
  • Ensure compliance with training standards and review shift structure to optimize workflow and production targets.
  • Work with senior leadership to develop and document standard operating policies and procedures.
  • Contribute to the overall warehouse operations strategy, ensuring effective rollout of programs.
  • Organize and manage monthly round table warehouse meetings.
  • Lead safety initiatives and participate in Joint Health and Safety Committee and food safety audits.

Transportation:

  • Responsible for ensuring successful results of transportation performance metrics, including on-time delivery, route efficiency, and scorecard execution.
  • Identify areas for improvement and implement solutions by working with routing, restaurants, and drivers.
  • Address and respond to restaurant inquiries, concerns, and customer service inquiries.
  • Develop and implement routines, policies, and standard operating procedures for the transportation team.
  • Drive engagement of the team through high-touch in-person interactions.
  • Support and develop the performance of the transportation supervisory team, including performance reviews and corrective action.
  • Drive effective communications to the team, including support of driver meetings and ad-hoc messaging.
  • Manage partnership with 3rd party vendors, such as fleet maintenance providers.

Requirements:

  • 3-5 years of recent supervisory experience in the distribution warehousing/transportation/freight industry.
  • Demonstrates servant leadership and people-focused skills.
  • Experience with warehouse and labor management systems.
  • Knowledge of transportation regulations.
  • Experience with driver onboard systems, such as Omnitracs.
  • Excellent verbal and written communication skills.
  • Excellent communication, analytical, and interpersonal/team skills.
  • Experience with operational performance management, including route efficiency, safety, and on-time deliveries.
  • Demonstrated leadership, problem-solving, process improvement, and decision-making skills.
  • Demonstrated knowledge and commitment to safety.
  • Proven ability to multitask and prioritize in a fast-paced environment.
  • Experience with routing will be considered an asset.
  • Working in food-safe environments will be considered an asset.
  • Proficient computer skills in MS Word, Excel, PowerPoint, and Outlook.
  • Willing to travel to different distribution centers if required.
  • Willing to work extra hours as required.

Eligibility:

All TDL employees who have been in their current job for at least 1 year and who are achieving a performance standard are eligible to apply.

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