Service Desk Lead

5 days ago


Coquitlam, British Columbia, Canada Accoravillage Full time

Accoravillage is seeking a skilled Service Desk Lead to join our team. As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers through research, development, and delivery of effective nutritional products. Our mission is to contribute to the lives of our customers, employees, suppliers, and the communities we serve, in a cooperative and sustainable manner. We are looking for someone to lead the Service Desk, ensuring the team has what they need to perform their jobs and ensuring SLAs and KPIs are met. The successful candidate will have 5+ years of experience working on a service desk using ITSM tools, experience leading and mentoring a team, and overseeing projects. They will also have experience with the Microsoft suite, including O365, Azure, Active Directory, and Intune. ITIL Certification is a must. In this role, you will be responsible for fostering a continuous improvement environment, automating and building workflows within ITSM, leading projects, and researching new tools. You will also ensure the team meets KPIs with great customer service. The freedom to research the best tools for us and train the team on them is a great opportunity. You will also have the chance to lead a team but also be responsible for some technical aspects. Great growth opportunities within the role in terms of leading projects and within the company are available. Learning and development opportunities, paid for by Accoravillage, are also available. Great healthcare benefits, vacation and wellness days, employee appreciation events, and RRSP contributions are just a few of the benefits you will enjoy. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.


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