Restaurant Operations Manager

4 weeks ago


Waterloo, Ontario, Canada Empress of India Restaurant Full time
Restaurant Operations Manager

We are seeking a highly skilled Restaurant Operations Manager to join our team at Empress of India Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and service are consistently met.

Key Responsibilities:
  • Determine the type of services to be offered and implement operational procedures
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Conduct performance reviews and provide feedback to team members
  • Cost products and services, ensuring that we are operating within our budget
  • Enforce provincial/territorial liquor legislation and regulations
  • Organize and maintain inventory, ensuring that we have the necessary supplies to meet customer demand
  • Ensure health and safety regulations are followed, maintaining a clean and safe environment for our customers and staff
  • Negotiate arrangements with suppliers for food and other supplies, ensuring that we are getting the best value for our money
  • Negotiate with clients for catering or use of facilities, building strong relationships with our customers
  • Participate in marketing plans and implementation, helping to promote our restaurant and attract new customers
  • Address customers' complaints or concerns, providing excellent customer service and ensuring that our customers leave satisfied
  • Provide customer service, ensuring that our customers have a positive experience at our restaurant
  • Plan, organize, direct, control, and evaluate daily operations, ensuring that our restaurant is running smoothly and efficiently
Requirements:
  • 3-4 years of experience in a restaurant management role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make decisions quickly
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in hospitality or related field an asset
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a talented team of professionals


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