Bilingual Fraud Investigator

3 weeks ago


Montreal, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

We are seeking a highly skilled Bilingual Fraud Officer to join our team at the Royal Bank of Canada. As a key member of our Suspicious Credit Support team, you will play a vital role in protecting shareholder interests by minimizing fraud losses. You will review and investigate credit fraud alerts for RBC Banking products, ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

Key Responsibilities:

  • Investigate fraud alerts on loan applications using in-depth fraud understanding
  • Review notes and pertinent application details
  • Review NDB alerts and update notifications accordingly
  • Communicate with clients or potential victims to validate application details as necessary
  • Record and refer all suspicious files when required

Requirements:

  • At least 12 months experience in client service or fraud related environment
  • Bilingual in French and English at a professional level in both languages
  • Ability to handle a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
  • Proven interpersonal communication and problem resolution skills
  • Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

Preferred Qualifications:

  • Mortgage related Fraud experience
  • Familiarity with systems such as Fraud IQ, Casper, Linx, EIM, Camps, IRIS, Synergy, Origenate, TSYS

What We Offer:

As a valued member of our team, you will have the opportunity to work with a dynamic and experienced group of professionals who are passionate about making a difference. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.



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