Bilingual Fraud Investigator
3 weeks ago
Job Summary
Job Description
We are seeking a highly skilled Bilingual Fraud Officer to join our team at the Royal Bank of Canada. As a key member of our Suspicious Credit Support team, you will play a vital role in protecting shareholder interests by minimizing fraud losses. You will review and investigate credit fraud alerts for RBC Banking products, ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Key Responsibilities:
- Investigate fraud alerts on loan applications using in-depth fraud understanding
- Review notes and pertinent application details
- Review NDB alerts and update notifications accordingly
- Communicate with clients or potential victims to validate application details as necessary
- Record and refer all suspicious files when required
Requirements:
- At least 12 months experience in client service or fraud related environment
- Bilingual in French and English at a professional level in both languages
- Ability to handle a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
- Proven interpersonal communication and problem resolution skills
- Able to work a set shift of 8:00am to 8:00pm Monday to Saturday
Preferred Qualifications:
- Mortgage related Fraud experience
- Familiarity with systems such as Fraud IQ, Casper, Linx, EIM, Camps, IRIS, Synergy, Origenate, TSYS
What We Offer:
As a valued member of our team, you will have the opportunity to work with a dynamic and experienced group of professionals who are passionate about making a difference. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.
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