E-commerce Sales Consultant

5 days ago

Toronto, Ontario, Canada Brand Momentum Full time
About the Role

We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at GE Appliances Canada. As a key member of our team, you will be responsible for providing high-quality sales support and customer service to our online shoppers.

Key Responsibilities
  • Deliver Exceptional Customer Experience: Assist shoppers through ordering via email, phone, online chat, or text, ensuring a seamless and personalized shopping experience.
  • Maximize Sales Conversion: Utilize excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet key performance indicators (KPIs).
  • Exceed Customer Expectations: Provide the highest level of care and service from inquiry to delivery, ensuring customer satisfaction and loyalty.
  • Process Orders Timely and Accurately: Address any order adjustments and billing corrections promptly, ensuring timely and accurate order processing.
  • Initiate Cold Calls: Build awareness around our transactional website and promote our services to select third-party business partners.
  • Collaborate with Cross-Functional Teams: Work closely with E-commerce, Marketing, and other teams to understand sales goals, product positioning, and market trends.
  • Align Communication with Marketing Objectives: Ensure all communication aligns with overall marketing and business objectives.
  • Monitor and Respond to Product Reviews: Check and promptly reply to all product reviews based on company policies and standards.
  • Utilize Monthly Reports: Measure performance based on identified KPIs and adjust strategies based on data insights.
Requirements
  • Associate's Degree or Equivalent: From an accredited university or college, or equivalent work experience.
  • Customer Service and Sales Experience: Proven track record of sales success and exceptional customer support.
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to learn new applications quickly.
  • Team Player: Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
  • Consumer-Centric Mindset: Strong work ethic with integrity, self-motivation, and personal responsibility.
  • Language Requirements: English and French required.
About Brand Momentum

Brand Momentum is a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal. We're a three-time winner of Canada's Top 100 Best Workplaces and one of Canada's fastest-growing companies. Our core values of integrity, respect, empowerment, and fun drive our commitment to delivering exceptional value and flexibility to our clients and employees.

We're dedicated to fostering a culturally diverse workplace, celebrating individual backgrounds, experiences, and talents. Our focus on sustainability and responsible business practices ensures a greener future for our communities.

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