After-sales Service Technician

3 weeks ago


Boisbriand, Quebec, Canada Kinova Inc. Full time

As a key member of our team at Kinova Inc., you will play a vital role in ensuring the optimal performance of our robotic products. Your primary responsibility will be to diagnose and repair complex issues, ensuring that our products meet the highest standards of quality and functionality.

Main Responsibilities:

  • Perform thorough repairs on Kinova products, adhering to strict quality control measures.
  • Analyze electronic defects to identify root causes and implement effective solutions.
  • Conduct soldering and repair of electronic components, ensuring precision and accuracy.
  • Carry out mechanical repairs, maintaining the integrity and functionality of our products.
  • Manage customer returns, ensuring seamless follow-up and resolution of issues.
  • Conduct thorough tests to reproduce customer-reported problems, analyze defective components, and implement necessary maintenance, repairs, and upgrades.
  • Ensure conformity of our robotic products to their original specifications, collaborating with the production engineering group.
  • Maintain accurate internal documentation to comply with ISO 13485 standards.
  • Contribute to the implementation and support of internal processes, driving continuous improvement.

Position Requirements:

  • College diploma (DEC) in electronics or relevant experience.
  • One year of relevant experience in a similar role.
  • Experience or interest in after-sales service, with a focus on customer satisfaction.
  • Interest in new technologies and willingness to learn.
  • Excellent interpersonal skills, with the ability to work effectively in a team.
  • Sense of priority and urgency, with a focus on meeting deadlines.
  • Fluency in English/French (oral and written).

What We Offer:

  • Competitive salaries and benefits package.
  • Group RRSP with employer contribution.
  • Group insurance paid at 50% by Kinova.
  • Stable schedule and up to 4 weeks of vacation.
  • Personal days off in addition to vacation.
  • Snacks, coffee, and fresh fruit at all times.
  • A dedicated and great work team.
  • A state-of-the-art environment.
  • A company culture focused on the development of each individual.
  • Free parking and electric vehicle charging stations.
  • Regular social and sporting events.


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