Senior Operations Coordinator

4 weeks ago


Surrey, British Columbia, Canada Raj Uptown Salon & Spa Ltd. Full time

Job Title: Spa Operations Manager

We are seeking a highly organized and detail-oriented Spa Operations Manager to join our team at Raj Uptown Salon & Spa Ltd. The successful candidate will be responsible for overseeing the daily operations of our spa department, ensuring a high level of customer satisfaction and efficiency in our services.

Key Responsibilities:

  • Direct and control daily operations, including managing staff and resources.
  • Evaluate daily operations to identify areas for improvement and implement changes as needed.
  • Plan and organize daily operations to ensure seamless delivery of services.
  • Establish and implement policies and procedures for staff to maintain high standards of customer service.
  • Manage contracts for advertising and marketing strategies to promote our spa services.
  • Hire, train, and supervise staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.
  • Address customer complaints or concerns in a professional and courteous manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and organizational skills.
  • Client-focused and able to work effectively in a team environment.


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