Airport Operations Communications Coordinator Billy Bishop Toronto

4 weeks ago

Toronto, Ontario, Canada ASP Incorporated Full time

About ASP Incorporated

A.S.P. Incorporated is a leading provider of security and customer service solutions to Canadian clients.

We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries and employing more than 17,000 professionals.

Our team at A.S.P. provides services to some of Canada's largest airports and also has a significant presence in Commercial and Residential spaces in Ontario and Manitoba.

About the Role

The Airport Operations Communications Centre Agent will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop Toronto City Airport.

As the first point of contact for internal departments, airlines, and airport service providers, you will be instrumental in maintaining operational efficiency and delivering exceptional service to our passengers.

Your Responsibilities

  • Monitor and operate access control, CCTV, and other intrusion systems;
  • Respond to routine and emergency calls for service and various alarms;
  • Gather critical information to initiate appropriate response, including prioritizing responses;
  • Control PSL doors using automated access control systems;
  • Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals;
  • Monitor status, provide situational updates, and keep track of on-duty units and resources using various telecommunications devices and systems;
  • Acquire necessary information to analyze and anticipate escalating or deescalating situations;
  • Provide support to resolve problems, issues, and complaints;
  • Provide information to employees and the public about the airport;
  • Sign out visitor passes;
  • Record all information in Ports Toronto's Records Management System;
  • Liaise closely with supervisors and airport management;
  • Answer multiple phone lines and radios, including the Airport Emergency line primarily through the use of Ports Toronto's integrated communication system;
  • Perform other related duties or assignments as directed;
  • Must successfully complete a communication and computer knowledge evaluation.

What We Offer

  • A competitive remuneration package with an estimated salary range of $55,000 - $65,000 per year;
  • A diverse and engaging work environment;
  • A people-first mentality;
  • Opportunities for career growth and professional development;
  • A comprehensive benefits package, including medical, dental, and vision coverage;
  • A pension plan and employee assistance program;
  • Generous paid time off and vacation days;
  • Access to ongoing training and education opportunities;
  • A commitment to diversity, equity, and inclusion.

Requirements

  • Minimum High School diploma or Grade 12 education;
  • Minimum of two (2) years of security-related experience;
  • Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset;
  • Eligible to work in Canada;
  • Ability to obtain a Restricted Access Identification Card (RAIC) and maintain it as a mandatory requirement;
  • General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems;
  • Restricted Radio Operators Certificate – Marine;
  • Knowledge of the airport physical site and systems and who is responsible for each;
  • Knowledge of various stakeholders, tenants, and service providers;
  • Comprehensive understanding of all applicable plans, maps, and SOPs;
  • Minimum of 300 hours training in the AOCC;
  • Comprehensive knowledge of common security policies and various related Acts, Codes, and legislation, including the Criminal Code, the PSISA, the Trespass to Property Act, the Fire Code, AODA, and WHMIS;
  • Must possess a valid security license, Driver's License (G or higher) with a clean driving abstract, Standard First Aid & CPR certification, and willing to provide Criminal Record check upon request.

Preferred Qualifications

  • Excellent written and verbal communication, and active listening skills;
  • Strong multi-tasking skills and the ability to work under pressure;
  • Able to work on nights, weekends, weekdays, and holidays.

Why Choose A.S.P.

  • We care about our team and their personal and professional success;
  • We offer a diverse and engaging work environment;
  • We prioritize our employees' well-being and provide a comprehensive benefits package;
  • We invest in ongoing training and education opportunities;
  • We are committed to diversity, equity, and inclusion.

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