Customer Service Representative
1 week ago
About the Role:
We are seeking a skilled Customer Service Representative to join our Flight Operations team at Air Canada Rouge. As a key member of our team, you will be responsible for ensuring the highest level of customer service and safety on board our aircraft.
Job Description:
- Pre-flight preparation: Prepare the aircraft for customer boarding, ensuring all necessary safety procedures are in place.
- Customer interactions: Engage with customers throughout the flight, providing a warm, friendly, and professional experience.
- In-flight service: Provide snack, meal, and beverage service, as well as operate and assist with the inflight entertainment system.
- Safety and emergency procedures: Ensure all safety protocols are followed, and handle onboard incidents and emergencies.
- Customer feedback: Collect and share customer feedback with management, contributing to the continuous improvement of our customer experience.
Requirements:
- Age requirement: Must be at least 18 years old.
- Education: High school diploma required.
- Passport: Hold a valid Canadian Passport without restrictions.
- Location: Live within 90 minutes of Toronto Pearson Airport or willing to relocate.
- Security clearance: Able to obtain a Transport Canada security clearance.
- Language skills: Fluency in English is required; proficiency in French is an asset.
- Medical standards: Meet Air Canada Rouge medical standards, including passing a drug and alcohol test.
What We Offer:
- Salary: Competitive salary range: $55,000 - $65,000 per annum, based on location and experience.
- Benefits: Comprehensive benefits package, including health, dental, and vision coverage.
- Relocation assistance: Assistance with relocation costs for candidates willing to move to Toronto.
- Training and development: Opportunities for training and career advancement within the company.
- Diversity and inclusion: Air Canada Rouge is committed to creating a diverse and inclusive work environment, celebrating the unique contributions of our employees.
Estimated Salary: The estimated salary for this role is $57,500 per annum, based on the requirements and responsibilities outlined above.
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