Lead Cashier Position

2 weeks ago


PointeClaire, Quebec, Canada Home Depot Full time
Job Description

Job Summary:

The Head Cashier is a key member of the Home Depot team, responsible for ensuring a seamless customer experience in the front end of the store. This role requires strong leadership and communication skills, as well as the ability to motivate and train a team of cashiers and lot associates.

Key Responsibilities:

  • Drive Sales and Promotions: Stay up-to-date on current promotions and communicate store objectives to associates to ensure effective execution.
  • Train and Supervise: Provide on-the-job training and supervision to cashiers and lot associates, setting clear performance expectations and providing regular feedback.
  • Customer Service: Ensure efficient front end and remote cashier operations, providing outstanding service to both internal and external customers.
  • Complaint Resolution: Handle customer complaints in a professional and courteous manner.
  • Safety and Security: Maintain a safe working and shopping environment by following all safety policies and standards.

Requirements:

  • Leadership Experience: Minimum 1 year of supervisory experience, with a strong track record of leadership and team management.
  • Communication Skills: Excellent communication and customer service skills, with the ability to effectively communicate with associates and customers.
  • Knowledge and Skills: Knowledge of all policies, procedures, and duties related to customer transactions, cash handling, and the service desk.

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