Multilingual IT Support Professional

2 weeks ago


Ottawa, Ontario, Canada S I Systems Full time
Overview

S I Systems is looking for a skilled Junior Bilingual (EN/FR) Tier 1 Desktop Support Technician to join their team.

Compensation and Benefits

The estimated hourly salary for this role is between $25-$35 per hour, depending on experience. As a member of the S I Systems team, you can expect a comprehensive compensation package that includes competitive pay, benefits, and opportunities for professional growth.

Job Description

This is a unique opportunity to work as a hybrid support technician, resolving customer issues and incidents in a dynamic environment. Our ideal candidate will be comfortable with various software solutions and possess general knowledge of computer systems, analysis techniques, and ITIL processes.

Responsibilities
  • Update troubleshooting documentation as part of our knowledge base to improve support efficiency.
  • Resolve incidents over various communication channels as a member of the IT service desk, providing excellent customer service.
  • Demonstrate comfort with a variety of basic software solutions and adapt to new tools as needed.
  • Utilize general knowledge of computer systems, analysis techniques, and ITIL processes to drive effective incident resolution.
Requirements
  • 2+ years of experience in Tier 1 Desktop Support
About the Role

In this role, you will have the opportunity to develop your skills as a support professional, working closely with a diverse team to deliver exceptional results. If you are a motivated individual with a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.



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