Customer Service Operations Manager

2 weeks ago


Calgary, Alberta, Canada CERTIFIED ASBESTOS REMOVAL & RESTORATION INC. Full time

We are seeking a highly skilled Customer Service Operations Manager to join our team at Certified Asbestos Removal & Restoration Inc. in an exciting opportunity that offers a competitive salary of $60,000 - $80,000 per year.

About the Role

This is a full-time position that requires 40 hours of work per week with a permanent work term. The ideal candidate will be fluent in English and have excellent communication skills to effectively interact with employees, management, and clients.

The successful candidate will possess a strong educational background, having completed secondary (high) school graduation certificate. Additionally, they will have gained relevant experience within the industry, preferably with 1-2 years of experience in a supervisory or leadership role.

Key Responsibilities:

  • Reporting and Documentation: Prepare production and other reports to track progress and identify areas for improvement.
  • Supervision and Leadership: Supervise workers and projects to ensure efficient execution and effective utilization of resources.
  • Scheduling and Coordination: Coordinate and schedule activities to meet project deadlines and client expectations.
  • Human Resources: Recruit, hire, and manage staff, ensuring compliance with company policies and procedures.
  • Training and Development: Provide training or arrange for training to enhance employee skills and knowledge.
  • Cost Estimation and Management: Estimate costs and materials required for projects, ensuring adherence to budgets.
  • Health and Safety: Ensure compliance with health and safety regulations, maintaining a safe working environment for employees.
  • Procurement: Requisition or order materials, equipment, and supplies as needed to support operations.

Benefits:

  • Dental plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week


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