Customer Service Operations Manager
2 weeks ago
We are seeking a highly skilled Customer Service Operations Manager to join our team at Certified Asbestos Removal & Restoration Inc. in an exciting opportunity that offers a competitive salary of $60,000 - $80,000 per year.
About the RoleThis is a full-time position that requires 40 hours of work per week with a permanent work term. The ideal candidate will be fluent in English and have excellent communication skills to effectively interact with employees, management, and clients.
The successful candidate will possess a strong educational background, having completed secondary (high) school graduation certificate. Additionally, they will have gained relevant experience within the industry, preferably with 1-2 years of experience in a supervisory or leadership role.
Key Responsibilities:
- Reporting and Documentation: Prepare production and other reports to track progress and identify areas for improvement.
- Supervision and Leadership: Supervise workers and projects to ensure efficient execution and effective utilization of resources.
- Scheduling and Coordination: Coordinate and schedule activities to meet project deadlines and client expectations.
- Human Resources: Recruit, hire, and manage staff, ensuring compliance with company policies and procedures.
- Training and Development: Provide training or arrange for training to enhance employee skills and knowledge.
- Cost Estimation and Management: Estimate costs and materials required for projects, ensuring adherence to budgets.
- Health and Safety: Ensure compliance with health and safety regulations, maintaining a safe working environment for employees.
- Procurement: Requisition or order materials, equipment, and supplies as needed to support operations.
Benefits:
- Dental plan
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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