Technical Lead
1 week ago
We are seeking an experienced Senior Technical Support Consultant to join our growing HyperCare support team at CrucialLogics Inc.
This role involves directly supporting clients, acting as a resource for junior team members and supporting the delivery of IT services to ensure they meet the needs of our clients.
You will be joining a team of people that are delivering technology services to clients in the Biotech Field.
The ideal candidate will have a background in a variety of Microsoft technologies, an understanding of IT infrastructure, the ability to manage multiple projects and work streams, and a passion for delivering top-notch customer service.
This is an on-site position in Hamilton, Ontario.
Key Responsibilities:
- Provide technical guidance / support for consultants, staff and users.
- Manage relationships and interface with clients directly.
- Monitor IT systems and infrastructure to ensure they are functioning optimally and issues are addressed promptly.
- Lead the delivery of IT services to ensure they meet the needs and expectations of the business.
- Develop and implement IT service delivery strategies and plans.
- Ensure that IT services comply with all relevant laws, regulations, and company policies.
- Coordinate with client IT departments to plan and execute IT initiatives effectively.
- Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions.
- Support a positive work environment that promotes service, quality, innovation and teamwork.
- Ensure timely communication of issues.
- Identify areas for improvement and implement strategies to increase the efficiency and effectiveness of IT services.
- Working schedule follows standard business hours and includes an on-call rotation.
Requirements:
- Proven experience as a senior technical resource, technical team lead or similar role.
- Ability to manage multiple tasks and priorities effectively.
- Strong problem-solving skills.
- Experience with: Active Directory, Azure, Microsoft Entra ID, Microsoft 365, Intune, networking, virtualization platforms.
Estimated Salary: $70,000 - $90,000 per year, depending on experience.
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