Operations Manager

2 days ago


Halifax, Nova Scotia, Canada MUFG Investor Services Full time
Job Overview

We are seeking an experienced Operations Manager to oversee the team responsible for providing custody services to our fund of hedge fund clients.

About Us

MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, partnering with over 480 global investment firms to provide administration, asset services, banking, and fund financing.

Key Responsibilities
  • Manage client relationships and act as escalation point for queries and issue resolution, maintaining high client satisfaction and retention.
  • Ensure all policies and procedures are followed, assessing high-risk areas and implementing necessary controls to minimize operational risks.
  • Work with internal AML teams and administrators to ensure compliance with AML requirements.
  • Foster an environment of teamwork, providing timely feedback and performance management to team members.
  • Provide accurate and up-to-date management reporting as required.
Requirements
  • University degree in finance or accounting.
  • Demonstrable experience in a management position, preferably in fund accounting or investor operations/relations with exposure to AML/KYC processes.
  • Strong written and verbal communication skills for client-facing interactions.
  • Ability to work independently and collaboratively to solve complex issues and provide guidance/training when required.
  • Proficiency in Microsoft and Adobe products is an asset.
About MUFG Investor Services

We operate globally in 14 locations, offering an exceptional hub of talented professionals. Our core values include Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty.

Benefits

As a valued member of our team, you can expect a competitive salary range of $80,000-$120,000 per year, depending on location and experience. We offer a dynamic and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.


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