Senior Change Management Specialist

4 weeks ago


Toronto, Canada S.i. Systems Full time

We are seeking a Senior Change Management Specialist to lead the development of training documents and change readiness plans for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative.

The successful candidate will have a recognized accreditation or certification in change management and 5+ years' experience identifying resistance to change and providing counter strategies and solutions.

Key responsibilities include:

  • Identifying key points of resistance to change and developing counter strategies to reduce resistance and foster a positive acceptance of change
  • Creating specific change management plans for employee training and orientation
  • Developing a detailed work plan based on the change agenda and implementing strategies for corrective action
  • Establishing parameters to measure early adoption and effective utilization of change initiatives
  • Conducting assessments of change impact and requirements
  • Establishing a close engagement with HR, training, and communication specialists to ensure a smooth transition to change
  • Developing a change management and communications strategy and plan for each project
  • Transferring knowledge to project team and client staff through individual and group training
  • Maintaining project artifacts in accordance with established document management requirements


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