Pharmacy Technician

4 weeks ago

Mississauga, Ontario, Canada The Cigna Group Full time

Job Summary:

We are seeking a highly skilled Registered Pharmacy Technician to join our team in a clinical support role. As a Pharmacy Technician - Patient Care Coordinator, you will play a vital part in ensuring the smooth operation of our pharmacy services.

Key Responsibilities:

  • Process prescriptions through Kroll, including third-party adjudication and rescheduling of next fill.
  • Answer questions and resolve customer issues according to Ontario College of Pharmacist's regulations, upholding quality and productivity standards on all transactions.
  • Fax and call renewal requests to doctors and maintain member communications channels to prevent medication shortages.
  • Support auto-notification and call members for upcoming refills and renewals.
  • Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain high-quality customer service.
  • Aid in managing assigned tasks and projects.
  • Work collaboratively with other Registered Technicians, Member Advisors, and Supervisors to share best practices.

Requirements:

  • Registered Pharmacy Technician licensed in Ontario.
  • Excellent written, verbal, and oral communication skills, including knowledge of grammar, punctuation, and spelling.
  • Team player with the ability to work independently.
  • Knowledge of healthcare/pharmacy, medical supplies & equipment, and claims processing.
  • Bilingualism (French & English) is an asset.
  • Strong customer service focus.
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook).
  • Proficient in Kroll software.
  • Strong interpersonal skills with the ability to work independently with minimal supervision.
  • Flexible to situations and adaptable to change.
  • A thorough understanding of quality assurance and delivery of service excellence.
  • Excellent organizational skills, effective time management, and the ability to shift priorities within established timelines.
  • Demonstrates initiative and self-motivation to grasp new concepts quickly.
  • Ability to analyze, problem-solve, and mediate difficult situations.
  • Results-oriented with attention to detail.
  • Ability to multi-task.
  • Accuracy in Data Entry is mandatory.

What We Offer:

  • Competitive base salary and performance-based bonus structure.
  • Benefits available to both full-time and part-time permanent employees who work a minimum of 20 hours per week.
  • Annual Performance Bonus and Pension Plan Contribution for Permanent employees.
  • Employee Family Assistance Program.
  • 20 PTO days to start for Full-time Permanent employees.
  • Opportunity for career advancement within our growing company.
  • Corporate business hours (8 AM-6 PM) & Occasional Saturdays.

About The Cigna Group:

The Cigna Group is a global health service company dedicated to improving the health, wellbeing, and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates, including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

Why Join Us:

We are an equal opportunity employer that promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and are prepared to provide accommodation for people with disabilities.

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