Agriculture Technical Advisor
2 weeks ago
About Kenna
Kenna is a leading marketing solutions provider specializing in agriculture, dedicated to supporting growers in their pursuit of innovation and sustainability. Our team is passionate about helping growers find the answers they need to maximize their yields and stay ahead in the industry.
Job Summary
We are seeking a highly motivated and results-driven Agriculture Technical Advisor to join our team. As a key member of our agri-business development team, you will play a critical role in driving business growth and customer satisfaction.
Key Responsibilities
- Conduct outbound agri-business planning sessions with Canadian growers to uncover their needs and provide tailored agronomic solutions.
- Manage the flow of transactional information from opportunity to demand generation, and coordinate the involvement of our field representatives when required.
- Provide inbound technical agronomic support to growers, retailers, and business representatives, building trusted relationships and ensuring customer satisfaction.
- Assume full ownership of incoming client calls, ensuring a consistent positive customer experience.
- Develop a thorough knowledge of our products, tools, and services to best support customer requests and needs.
- Capture key discussion points from conversations with customers and clients in a call record for metrics, future relationship opportunities, and market intel.
Requirements
- Results-driven, highly organized, and detail-oriented.
- Ability to create and communicate value to current and potential customers in English.
- Ability to think independently, problem solve, handle objections, and manage expectations.
- Ability to work in a team environment.
- Ability to employ active listening, proactively uncover needs, and provide valuable solutions to build lasting rapport and relationships.
- An optimistic outlook and an openness to constructive feedback.
- A willingness to learn and have an active awareness of current industry topics affecting Canadian agriculture.
- Exceptional customer service skills.
Preferred Qualifications
- University degree or diploma in Agriculture or other science-related disciplines.
- Minimum of 1-year customer service experience.
- Proficiency in MS Office Products.
- Previous experience in sales is preferred.
About the Role
This is a remote role, offering the flexibility to work from anywhere while being part of a dynamic and innovative team. If you are passionate about agriculture and customer service, and have a strong desire to grow with a leading company in the industry, we encourage you to apply.
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