Software Solutions Specialist

5 days ago

Toronto, Ontario, Canada iLobby® Facility & Visitor Management Full time
About iLobby Visitor Management

iLobby is the global leader in SaaS-based enterprise visitor management systems, offering an innovative platform that enhances day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. Our system helps clients succeed in tracking, managing, and monitoring who is in their building – increasing security and efficiency.

We foster a collaborative working culture where we value individual contributions. Employee engagement is a key focus area for us, encouraging participation and sharing of information and ideas. We offer a range of experiences and opportunities to help our employees achieve their career and personal goals and live a healthy and balanced life.

Job Description: Software Solutions Specialist

This hybrid role involves bridging the gap between business requirements and technical implementation as a Business Analyst on our Software Development team. You will collaborate closely with stakeholders, product managers, developers, and designers to define project scopes, gather and document requirements, and ensure our software solutions meet the highest standards of functionality and user experience.

Responsibilities:
  • Gathering Requirements: Work with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with project goals and objectives.
  • Analysis & Documentation: Analyze business processes, identify areas for improvement, and document detailed functional and technical specifications.
  • Collaboration: Serve as a liaison between business stakeholders and the development team, facilitating clear communication and understanding of project requirements.
  • Solution Design: Contribute to the design and development of software solutions, ensuring they meet business needs and comply with technical standards and best practices.
  • Project Support: Assist in project planning, scheduling, and resource allocation, providing ongoing support to the development team throughout the project lifecycle.
  • Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements within the software development lifecycle.
Requirements:
  • Bachelor's degree in Computer Science, Business Administration, Information Technology, or a related field.
  • 3+ years of experience as a Business Analyst, preferably in a SaaS or software development environment.
  • Strong understanding of software development methodologies (Agile, Scrum, etc.).
  • Proficiency in requirement gathering techniques, use case development, user story creation, and process mapping.
  • Experience with tools such as JIRA, Confluence, or similar project management and documentation software.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
  • Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
  • Knowledge of SQL, data analysis, and reporting tools is a plus.
Estimated Salary Range:

$80,000 - $110,000 per year, based on location and experience.

About Working at iLobby

iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility processes. We work hard and play hard, fostering a fast-paced, fun, friendly, and highly collaborative work environment that provides:

  • Comprehensive health coverage (includes dental and vision coverage)
  • A Hybrid work environment with our office based in North York, Toronto
  • Opportunity for advancement and growth
  • Catered Events, Snacks, Drinks – You won't go Hungry
  • Birthday and Life Celebrations
  • Two annual parties
iLobby Commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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