Hotel Front Desk Clerk

4 days ago

Espanola, Ontario, Canada Pinewood Motor Inn Full time
Job Summary

We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Pinewood Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.

Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account special requests and preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management
  • Perform light housekeeping and cleaning duties as needed to maintain a clean and comfortable environment for guests
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
Requirements
  • High school diploma or equivalent required
  • Previous experience in a hospitality or customer service role an asset
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
What We Offer
  • A competitive hourly rate and opportunities for advancement
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Opportunities for professional development and training

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