Strategic Conflict Resolution Lead

1 week ago


Waterloo, Ontario, Canada University of Waterloo Full time

Estimated salary: $120,000 - $150,000 per year

About the Role

This senior position is accountable to the Associate Provost, Campus Support and Accessibility for providing expert conflict management services to the campus community. The successful candidate will provide strategic leadership over the Conflict Management Office (CMO), leading the development, management, rationalization, and assessment of the office and its programs.

Key Responsibilities
  • Provide conflict management expertise to the campus community, ensuring the operation of the CMO meets critical elements within the conflict and complaint management process.
  • Lead the development and implementation of strategies to prevent and respond to conflicts and complaints related to harassment, discrimination, and human rights.
  • Collaborate with academic support units to offer seamless prevention and response efforts.
  • Provide guidance and advice to the University on identifying trends and legal risks, promoting a campus culture of respect and compassion.
Requirements
  • Masters degree in a related field (e.g., Graduate Degree in Law preferred).
  • Trained in trauma-informed practice (or willing to participate in training to become trauma informed).
  • Direct management experience (supervising direct reports).
  • Demonstrated leadership in strategic and tactical thinking, weighing risks and applying sound judgment to decision making.
About the University

The University of Waterloo is committed to accessibility for persons with disabilities.



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