Food Service Operations Manager

4 weeks ago


Edmonton, Alberta, Canada Italian Bakery Full time
Job Summary:

We are seeking an experienced Food Service Operations Manager to join our Italian Bakery team. This is a dynamic role that requires exceptional leadership and communication skills to oversee the smooth operation of our food service department.

The ideal candidate will have a proven track record of success in managing staff, maintaining quality control standards, and ensuring excellent customer satisfaction.

Main Responsibilities:
  • Staff Management: Supervise and coordinate the activities of staff who prepare and portion food, train staff on job duties and procedures, and ensure they meet our high standards.
  • Quality Control: Maintain quality control standards by inspecting food preparation, presentation, and serving procedures.
  • Customer Satisfaction: Address customer complaints promptly and professionally, ensuring a positive dining experience.
  • Reporting and Record Keeping: Prepare regular reports on stock, sales, and wastage, as well as maintain accurate records of inventory and supplies.
Requirements:
  • Leadership Skills: Proven ability to lead and motivate staff to achieve excellence in customer service and food quality.
  • Communication Skills: Excellent verbal and written communication skills to effectively communicate with staff, customers, and suppliers.
  • Organizational Skills: Strong organizational skills to prioritize tasks, manage multiple projects, and meet deadlines.
  • Customer Focus: Genuine passion for delivering exceptional customer experiences and building strong relationships with our valued clients.
Benefits:

As a key member of our Italian Bakery team, you will enjoy a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits package including health insurance, paid time off, and professional development opportunities.



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