Store Manager

1 month ago

Ottawa, Ontario, Canada Knix Full time
About Knix

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.

The Opportunity

We are seeking a highly motivated and experienced Store Manager to lead our team and drive business results. As a Store Manager, you will be responsible for leading and developing a team of Assistant Managers, Leads, and Associates who create an inclusive environment for customers to explore our product line in-store. You will actively listen to client needs and preferences, leading your team in delivering an exceptional customer experience from the moment our guests enter the store.

Key Responsibilities
  • Proactively drive and increase sales volume through listening to guest's needs and through a solid understanding of Knix's suite of products.
  • Coach and provide feedback to associates on maximizing sales while balancing service.
  • Maintain operational excellence by training the team on cycle counting and inventory management best practices to ensure accuracy of product counts, timely receipt of shipment, and loss prevention.
  • Ensure team members maintain the visual standards of the store at all times to create a world-class shopping experience.
  • Support the Marketing initiatives with on-the-ground execution of logistics for special events through the use of marketing collateral.
  • Support with the openings and operations of future stores and pop-ups for Knix, which may include but is not limited to onboarding and training of staff, initial store set-up from an operational and merchandising perspective, and event execution.
  • Creating a memorable employee experience through orientation, onboarding, and ongoing training and development.
Requirements
  • Previous experience in a retail management role leading a similar size team and/or store volume.
  • Ability to lead your team to drive business results and deliver excellence in the customer experience.
  • Proven experience recruiting, developing, and retaining a high-performing team who consistently meet and exceed store KPIs.
  • The ability to problem-solve and exercise appropriate decision-making to produce optimal results.
  • Experience planning and executing community events both in-store and out-of-store is an asset.
  • Open availability to ensure business needs are met including evenings, weekends, and holidays.
Eligibility Requirements
  • Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
  • Ability to lift and handle packages weighing up to 25 lbs.
  • Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
About You
  • You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.
  • You thrive in a dynamic environment and have the ability to think on your feet.
  • You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
  • You have business acumen to support critical thinking, a bias for action when decision-making, and an entrepreneurial mindset when problem-solving.
  • You're a people-first leader who empowers and engages their team to drive business results.
  • You're passionate about our customers and inspired by Knix and our mission.

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