Restaurant Operations Manager
2 weeks ago
A dynamic Restaurant Operations Manager is needed to oversee the daily operations of our upscale, casual dining restaurant. The successful candidate will be responsible for ensuring seamless service delivery, maintaining high standards of quality and customer satisfaction.
We are looking for a highly motivated and experienced professional with a strong background in restaurant management. As a Restaurant Operations Manager at State & Main, you will play a key role in driving business growth and profitability.
Responsibilities:
- Coordinate daily Front of the House operations, including staff supervision and scheduling.
- Deliver exceptional customer service and maximize guest satisfaction.
- Respond efficiently to customer complaints and resolve issues promptly.
- Review product quality and research new vendors to ensure optimal inventory management.
- Organize and supervise shifts, ensuring smooth operation during peak periods.
- Appraise staff performance and provide constructive feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils, and cleaning products.
- Maintain compliance with sanitation and safety regulations, ensuring a clean and safe environment for guests and staff.
- Control operational costs and identify measures to reduce waste and improve efficiency.
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to increase customer engagement and retention.
- Train new and current employees on proper customer service practices.
- Implement policies and protocols to maintain future restaurant operations.
Requirements:
- Proven work experience as a Restaurant Supervisor or similar role.
- Strong leadership, motivational, and people skills.
- Acute financial management skills.
- Familiarity with restaurant management software.
- Excellent communication and problem-solving skills.
Salary: $20-$25 per hour (dependent on experience)
Schedule: Flexible schedule, including day shift, evening shift, and night shift
Benefits: Competitive wages, benefits package, opportunities for career advancement, and a fun, fast-paced work environment
About Us: State & Main is an upscale, casual dining restaurant chain with locations across Canada. We offer approachable elevated comfort foods, paired with craft cocktails and a broad range of wines. Our team shares a passion for delivering a quality experience to our guests.
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