Community Services Manager
2 weeks ago
Community Services Manager
About the Role:We are seeking a skilled Community Services Manager to lead our team in planning, developing, implementing, and managing diverse community service projects. The successful candidate will ensure that all projects meet their objectives, are completed on time, remain within budget, and comply with contractual agreements.
Key Responsibilities:- Lead the planning, execution, and monitoring of community service projects focusing on newcomer settlement, employment services, and skills development programs.
- Draft and refine proposals for external funding, collaborating with the Coordinator and Manager.
- Engage with stakeholders, including funders and community partners, to clarify project goals and ensure alignment with objectives.
- Identify and mitigate risks to project success through proactive management strategies.
- Conduct post-implementation evaluations to ensure projects meet KPI's and contractual targets.
- Oversee the day-to-day operations for a designated number of project sites.
- Responsible for the supervision of staff, including training and development, coaching, work scheduling and performance management. Participate in hiring and make recommendations to the Coordinator for approval.
- Identify new opportunities for service enhancement and seek additional funding avenues.
- Conduct research on local agencies and resources to build partnerships and facilitate client referrals.
- Promote projects and perform targeted outreach to clients, including employers, newcomers, job seekers, and youth.
- Liaise with internal and external stakeholders to provide program/project support and resolve client issues in an expedient manner, or escalate issues, as required.
- Regularly assess Departmental programs in collaboration with stakeholders to ensure that they meet client needs and contribute to service improvement initiatives.
- Review and optimize processes to improve program efficiency and effectiveness. Make recommendations regarding operational standards and best practices.
- Organize and conduct orientation sessions for new clients, ensuring a smooth onboarding experience.
- Represent Departmental programs/services at community meetings, including making presentations, as required.
- Prepare statistical and narrative reports for Department management and the funder.
- Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.
- A competitive salary range of $79,257 - $95,107 per annum.
- The opportunity to work in a dynamic and collaborative environment.
- A comprehensive benefits package.
- A degree in a related field (e.g., social sciences, education, business administration).
- Proven experience in community development, project management, and staff supervision.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with Toronto District School Board policies and procedures.
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