Customer Service Lead

3 weeks ago


Burnaby, British Columbia, Canada Parkgate Farm Market Full time
Job Title: Customer Service Lead

We are seeking a skilled Customer Service Lead to join our team at Parkgate Farm Market. As a key member of our management team, you will be responsible for ensuring exceptional customer service and sales performance.

About the Role
  • This is a permanent full-time position with 40 hours per week.
  • The work language is English.
Key Responsibilities
  • Assign sales workers to duties and establish work schedules to ensure efficient store operations.
  • Sell merchandise to customers, providing excellent product knowledge and recommendations.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve customer complaints and supply shortages in a timely and professional manner.
  • Organize and maintain inventory levels to meet customer demand.
  • Supervise and coordinate activities of sales workers to ensure smooth store operations.
Requirements
  • You must have a Secondary (high) school graduation certificate and 2 years to less than 3 years of experience in retail or a related field.
  • Excellent communication and interpersonal skills are essential for this role.
  • You should be able to work under pressure and meet tight deadlines while maintaining attention to detail.
Salary and Benefits

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience. We offer a competitive benefits package, including paid time off, health insurance, and retirement savings plan.

Why Join Us?

Parkgate Farm Market is a dynamic and growing organization committed to providing exceptional customer service and promoting local products. As a valued member of our team, you will have opportunities for professional growth and development.



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