Emergency Medical Response Specialist

7 days ago


Kamloops, British Columbia, Canada Provincial Health Services Authority Full time

Provincial Health Services Authority offers a challenging and rewarding opportunity for Emergency Medical Call Takers (EMCTs) to join their team in Kamloops, BC. The successful candidate will be responsible for providing critical support to the public during emergency medical situations, utilizing exceptional customer service skills and remaining calm in high-pressure environments.

About Us

The Provincial Health Services Authority plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective healthcare for people throughout the province. We are committed to reconciliation and working in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

Job Description

As an EMCT, you will be the first point of contact in 911 calls directed to ambulance services. Your primary responsibility will be to provide support to the public via telephone in cases of emergency medical situations. Every day will be different, but during any given shift, you can expect to:

  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
  • Take a leadership role while actively building relationships with team members and callers.
  • Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.
  • Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
  • 2+ years' experience in customer service.
  • Experience in a call centre is an asset.
  • Fluent spoken and written English.
  • Minimum typing speed of 30WPM (net).
Required Skills and Qualifications

To be successful in this role, you must possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should have strong problem-solving skills, with the ability to think critically and make sound judgments. Additionally, you must have a strong commitment to patient care and safety, with the ability to maintain confidentiality and handle sensitive information discreetly.

Benefits

We offer a comprehensive benefits package, including a municipal pension plan, and psychological health & safety programs and holistic wellness resources. As a valued employee, you will have access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Our organization values diversity and inclusivity, and we strive to create a workplace that reflects the community we serve.

Compensation

The annual salary for this position is estimated to be around $67,600, based on a 32.60 hourly wage and a standard full-time schedule. Please note that salaries may vary depending on individual circumstances.



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