Senior Application Support Specialist
2 weeks ago
GorillaWorks is a dynamic organization seeking a skilled Senior Application Support Specialist to be part of our collaborative team.
Responsibilities:
- Issue Resolution: Identify and resolve application issues promptly and effectively, collaborating with the support team to implement solutions.
- Investigation and Analysis: Conduct thorough investigations to replicate problems and identify root causes, ensuring timely updates for users.
- Documentation and Communication: Document resolution processes and outcomes, providing clear updates to users regarding issue status and resolution timelines.
- Team Collaboration: Facilitate open communication within the team and with external stakeholders, ensuring seamless issue resolution and continuous improvement.
Requirements:
- Minimum of 3 years of experience as an Application Analyst or Business Systems Analyst in Agile environments.
- Bachelor's degree in Computer Science, Computer Engineering, or a related field.
- Proficiency in SQL and relational databases, with a solid understanding of data models and entity relationships.
Perks and Benefits:
- Flexible work arrangements to support work-life balance.
- Access to continuous learning and advancement opportunities.
- Comprehensive benefits package, including health, dental, and life insurance.
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