Senior Application Support Specialist

2 weeks ago


Toronto, Canada GorillaWorks Full time

GorillaWorks is a dynamic organization seeking a skilled Senior Application Support Specialist to be part of our collaborative team.

Responsibilities:

  • Issue Resolution: Identify and resolve application issues promptly and effectively, collaborating with the support team to implement solutions.
  • Investigation and Analysis: Conduct thorough investigations to replicate problems and identify root causes, ensuring timely updates for users.
  • Documentation and Communication: Document resolution processes and outcomes, providing clear updates to users regarding issue status and resolution timelines.
  • Team Collaboration: Facilitate open communication within the team and with external stakeholders, ensuring seamless issue resolution and continuous improvement.

Requirements:

  • Minimum of 3 years of experience as an Application Analyst or Business Systems Analyst in Agile environments.
  • Bachelor's degree in Computer Science, Computer Engineering, or a related field.
  • Proficiency in SQL and relational databases, with a solid understanding of data models and entity relationships.

Perks and Benefits:

  • Flexible work arrangements to support work-life balance.
  • Access to continuous learning and advancement opportunities.
  • Comprehensive benefits package, including health, dental, and life insurance.


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