Customer Service Representative

1 month ago

Mississauga, Ontario, Canada Tim Hortons Full time
About Us

Saisethsons Hospitality Group Inc. is a franchisee group operating Tim Hortons and believes in long-term career paths and promoting from within.

We strive to be well-known for our unique approach to hospitality. With a portfolio of more than 60 restaurants in Toronto, GTA, and Kingston City, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training, and development, and believe in Servant leadership philosophy.

As a Team Member at Tim Hortons, your top priority is guest satisfaction.

We are currently hiring Full-time/Part-time team members in multiple locations.

***Students enrolled in Hospitality Management programs are encouraged to apply for a paid Co-op opportunity with a possibility to continue working with us permanently and exploring other career options.

As part of our team, we offer:

  • Hospitality & Leadership Professional Training & Development Programs.
  • An opportunity to become certified as a Champion after 3 months.
  • Management Development Program for an Expedited Career Advancement and Growth.
  • Flexible working hours.
  • Free and discounted products.

Key Responsibilities:

  • Take orders from guests with exceptional hospitality through friendly attitude, attentive behavior, and strong product knowledge.
  • Prepare different types of beverages according to standards, including marking lids and pots.
  • Prepare food items such as bagels, wraps, sandwiches, following proper builds, as well as maintaining food safety standards.
  • Operate ovens/egg cookers and prepare baked products as assigned, such as muffins, donuts, breads, eggs, sausages, etc.
  • Ensure all showcase specifications are met.
  • Cleaning of the production area and back of the house area on a daily basis.
  • Receive and Store Inventory in BOH during delivery, as well as stock up items in FOH daily.
  • Maintaining a clean Restaurant interior, exterior, parking lot, dining room, and restrooms.
  • Maintain cleanliness of equipment each shift.
  • Maintains Speed of Service by working efficiently with a sense of urgency to fill orders and meet Guests' needs.
  • Promptly executes service recovery for any Guest concerns or complaints by making it right with the Guest.

Demonstrate a passion for hospitality and creating exceptional Guest experiences. Be able to work under pressure while maintaining food safety standards. Have a passion for serving, making food and beverages, and good time management. Be able to learn how to operate various equipment, carry boxes up to 25lbs, working in cold environment as freezer/fridge. Have or pursuing a post-secondary diploma in Hospitality management or related fields is an asset but not required. Have a strong work ethic, be punctual, and responsible. Enjoy working with a successful team in a safe environment.

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