Client Care Representative
1 week ago
Unlock Your Potential with OpenRoad Auto Group
At OpenRoad Auto Group, we're passionate about delivering exceptional customer experiences. As a Client Care Representative, you'll play a vital role in building strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Handle high-volume outbound and inbound phone contacts with professionalism and poise.
- Follow up with customers to ensure their satisfaction and gather feedback.
- Coordinate appointments and schedule meetings with customers.
- Provide top-notch customer service, resolving issues promptly and efficiently.
- Escalate complex issues to management as needed.
- Work collaboratively in a fast-paced, process-driven environment.
- Utilize multiple software applications to manage customer interactions.
- Maintain accurate and up-to-date customer records.
Requirements:
- Strong interest in the automotive industry.
- Excellent customer service and phone skills.
- Organizational, follow-up, and paper-flow handling skills.
- Quick thinking and learning abilities.
- Positive, flexible, and process-oriented attitude.
- Organized, self-motivated, enthusiastic, and detail-oriented.
- Professional and confident demeanor.
- Fluency in Mandarin and English is ideal or preferred.
- High school education or equivalent work experience.
- Previous call center experience is an asset but not required.
Join a dynamic team that values growth, innovation, and customer satisfaction. Apply today to take your career to the next level with OpenRoad Auto Group"}
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