Residential Route Supervisor

5 days ago

Truro, Nova Scotia, Canada Municipal Group of Companies Full time

Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste management company serving New Brunswick and Nova Scotia. We are seeking a skilled Residential Route Supervisor to lead our residential operations in Truro, NS.

Job Summary:

The Residential Route Supervisor is responsible for overseeing the efficient operation of residential routes within the branch. This role requires a strategic thinker who can drive excellence in customer service, employee engagement, and contract performance.

This is a Tuesday to Friday schedule with Monday work when aligned with the contract schedule, holiday, and storm make-up days, or as required. The role starts at 8am and finishes at a time that aligns with the team.

Key Responsibilities:

  • Supervise a team of drivers and helpers to ensure timely and courteous service delivery.
  • Schedule labor hours and truck usage to meet targets.
  • Ensure sufficient daily staffing levels.
  • Respond to customer and driver issues.
  • Perform route audits to ensure safe and efficient procedures are followed, identify training needs, and coach drivers and helpers.
  • Monitor and manage the GPS system for idling and engine-off time.
  • Ensure compliance with company policies and procedures regarding operations and safety requirements.
  • Assist in accident and/or injury investigations, or property damage claims to ensure timely reporting and resolution.
  • Plan and prepare for seasonal fluctuations in service regarding driver/helper needs and work with the Maintenance department on vehicle needs.
  • Maintain a working relationship with contract contacts.
  • Additional duties as assigned.

Requirements:

  • Three or more years of transportation/logistics experience required, demonstrating the ability to plan and supervise the work of others.
  • Class 3 driver's license an asset, but not necessary.
  • Experience in a supervisory role would be an asset.
  • Demonstrates knowledge of Hazardous Materials, DOT, OSHA, and EPA Regulations.
  • Demonstrates knowledge of routing and re-routing.
  • Excellent communication skills, both verbal and written.
  • Willingness to work in a team environment.
  • A working knowledge of MS Office software, MS Word, Excel, and Outlook.
  • Highly driven with a strong commitment to quality.
  • CPR and First Aid Training is an asset.
  • Working safely is a condition of employment.

A comprehensive pension and benefits package are offered with this position, along with opportunities for advancement and training and development.

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