Business Continuity Advisor

4 weeks ago

Toronto, Ontario, Canada Healthcare of Ontario Pension Plan Full time

About the Role:

The Corporate Operations & Strategy division serves as a central hub for strategic planning, interactions with key stakeholders, and maintains the integrity of our brand and reputation. The Corporate Services department delivers solutions that support operational strategies and supports the organization through planning, issues management, and communications.

Within this framework, the Business Continuity Management team holds the responsibility for developing, implementing, and maintaining robust strategies to ensure the organization's resilience in times of crises and disruptions. This entails tasks such as Risk Assessment and Mitigation, Business Continuity Planning, Crisis Response and Management, and ensuring alignment with Business Continuity standards.

The Senior Advisor Business Continuity and Crisis Management role requires professional expertise in project management, problem analysis, and resolution pertaining to Business Continuity, Disaster Recovery, and Crisis Management. The incumbent drives the planning and implementation of actionable business continuity plans through proactive processes, advises on best practices and policy requirements, and fosters effective planning aligned with business needs.

Key Responsibilities:

  • Ensure effective adherence to company BCM policies, standards, and procedures, advising on improvements as needed.
  • Develop and present various deliverables and solutions addressing HOOPP's BCM needs, such as reports, presentations, and crisis management plans.
  • Lead the preparation of governance and ongoing reporting on BCP program status, Operational Resilience, Crisis events, trainings, tests, and other BCP DR elements.
  • Develop Exercise requirements aligned to BCM Policies and Standards, and plan, oversee, and report on BCM Exercises call tree, tabletop, and process recovery tests.
  • Ensure the visibility of program effectiveness through the development of project plans, tracking project status, and coordinate meetings, developing high-quality written documents that will enable and understanding HOOPP's BCM needs and assist to develop effective solutions to address the risks.
  • Create, maintain, or procure technologies needed to support the BCM Program mass notification tool, etc., improving processes and implementing new workflow as required.
  • Identify opportunities for strategic and continuous improvement or mitigation activities.
  • Participate in or manage various projects or ad-hoc duties to meet BCM strategic objectives.
  • Analyze Audit and After Action Reports to assess opportunities for improvements, present key findings to internal/external stakeholders, and coordinate and management action plans and stakeholder management activities.
  • Develop and leverage key performance indicators to measure program performance.
  • Work with and influence business units and IT to support the development and sustainment of processes related to BCM such as crisis management and communications/evacuation procedures.
  • Assess the effectiveness of program aligned to the Policy and Standards, develops plans to close gaps and improve alignment with industry best practices, and performs maturity assessment and reports on program maturity to Senior Management.
  • Provide 24/7 standby coverage (as required) during a potential or actual disruption, working with divisions to support their plans, or taking actions as necessary, sharing information with division leads as required, etc.
  • Facilitate lessons learned meetings after all events and engage Risk Division and provides them required documentation regarding all Operational Events.
  • Work collaboratively with DR Program Lead(s) and team members to support the development of DR capabilities aligned to business requirements and improve existing processes.
  • Work with divisions to identify new threats and assess risk based on current controls.
  • Complete annual program signoff, validating to Program Sponsor results of all cyclical activities.
  • Create and maintain communication and awareness for the BCM program, including developing Annual Training and Awareness Plan with new initiatives, creating collateral, and align activities support the implementation of the Annual Training and Awareness Plan.

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