Customer Service Ambassador
4 weeks ago
KEY RESPONSIBILITIES
Respond to and resolve guest inquiries, requests, and complaints in a timely and professional manner. Coordinate guest check-ins, check-outs, room assignments, and room changes or late check-outs. Ensure accurate payment processing, key activation, and rate verification. Verify and adjust billing as necessary. Communicate with staff regarding guest waitlists and provide messages to guests. Process departures in the computer system and coordinate with Housekeeping to track room status and guest concerns. Maintain accurate records and documentation. Manage telephone switchboard operations, answering guest calls, requests, and questions. Ensure follow-up on all guest interactions to ensure satisfaction. Arrange transportation for guests and visitors. Secure and count bank at the beginning and end of each shift. Process guest payments, vouchers, and charges. Notify Loss Prevention or Security of any reports of theft.
ESSENTIAL QUALIFICATIONS
High school diploma or equivalent. No related work experience required. No supervisory experience required. No license or certification required.
EQUAL OPPORTUNITIES EMPLOYER
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
ACCOMMODATIONS
The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation. We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation, please call 905-366-5227 or email.
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