Customer Experience Associate

1 day ago


Longueuil, Quebec, Canada TD Bank Full time
Job Description

Job Title: Customer Experience Associate

Location: Canada

Job Type: Full-time

Hours: 15 hours per week

Line of Business: Personal & Commercial Banking

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide customer service to existing and prospective customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve business objectives and improve customer experience
  • Participate in ongoing training and development to enhance knowledge and skills
  • Meet or exceed performance metrics and standards

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Post-secondary education in a related field an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in a language other than French an asset

What We Offer:

TD Bank offers a competitive compensation package, including a base salary, variable compensation, and comprehensive benefits. We also offer opportunities for career growth and development, as well as a dynamic and inclusive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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