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Information Technology Specialist

1 month ago

Toronto, Ontario, Canada BBA E&C inc Full time
Job Title: Information Technology Specialist

At BBA E&C inc, we are seeking a highly skilled Information Technology Specialist to join our team. As an IT Specialist, you will be responsible for providing technical support to our employees, troubleshooting computer hardware and software issues, and implementing solutions to improve our IT infrastructure.

Key Responsibilities:

* Provide technical support to employees via phone, email, or in-person
* Troubleshoot computer hardware and software issues
* Implement solutions to improve IT infrastructure
* Collaborate with other teams to ensure seamless IT operations

Requirements:

* 2 years of experience in a technical support role
* Strong knowledge of computer hardware and software
* Excellent communication and problem-solving skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].

Work Setting:

This role will be based in our office located in [insert location].

Level of Expertise:

Engineer

Tasks:

* Give access to computer networks
* Respond to users experiencing difficulties with computer
* Consult user guides, technical manuals and other documents to research and implement solutions
* Provide advice and training to users in response to identified difficulties
* Collect, organize and maintain a problems and solutions log for use by other technical support analysts
* Provide business systems, network and Internet support to users in response to identified difficulties
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
* Perform Web-server backup and recovery operations
* Manage incidents

Supervision:

No supervision responsibility

Computer and technology knowledge:

* Desktop publishing software
* Software development

Type of experience:

* Call centre

Transportation/travel information:

* Own transportation
* Valid driver's licence
* Travel expenses paid by employer

Work conditions and physical capabilities:

* Fast-paced environment
* Attention to detail

Own tools/equipment:

* Computer
* Internet access
* Cellular phone

Personal suitability:

* Client focus
* Efficient interpersonal skills
* Excellent oral communication
* Judgement
* Organized
* Team player
* Ability to multitask

Health benefits:

* Dental plan
* Disability benefits
* Health care plan
* Paramedical services coverage
* Vision care benefits

Financial benefits:

* Bonus
* Group insurance benefits
* Life insurance
* Mileage paid
* Registered Retirement Savings Plan (RRSP)

Long term benefits:

* Long-term care insurance
* Maternity and parental benefits

Other benefits:

* Deferred Profit Sharing Plan (DPSP)
* Free parking available
* Paid time off (volunteering or personal days)
* Team building opportunities
* Parking available
* Wellness program