Commercial Claims Advocate

3 weeks ago

Hamilton, Ontario, Canada Gallagher Full time

About the Role

The Ontario Region Claims Team at Gallagher is seeking a skilled Commercial Claims Specialist to provide exceptional claims service and advocacy to our clients. As a key member of our dynamic team, you will report to the Director of Commercial Claims in the GTA and be responsible for maintaining and exceeding the service standards of the Gallagher Claims division.

Key Responsibilities

  • Intake of Commercial clients' new claims and reporting to the insurance company
  • Provide claims counselling as required to insureds in a professional and compassionate manner
  • Advocate on claims, as needed, on client's behalf with insurers
  • Data input using the EPIC Broker Management System
  • Maintain, coordinate and update client documents, including Word summaries and Excel spreadsheets
  • Lead claim analysis meetings with commercial clients and/or Client Solutions Team
  • Connect with the Client Solutions Team, adjusters and insureds with respect to open claims
  • Collaborate with Loss Control Adjusters to establish or modify existing programs
  • Liaise between insured and insurance carrier during settlement negotiations when required
  • Document and action incoming communication in a timely fashion
  • Attend occasional client meetings within the GTA as requested by management
  • Mentor new team members and facilitate onboarding within the claims department
  • Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management's request

About You

We are looking for a candidate with claims adjusting experience or commercial broker including claims advocacy, RIBO, CAIB, CIP designations an asset or courses completed towards designations. Prior commercial insurance and/or claims experience is required. You should have comprehensive and effective verbal/written communication skills, excellent time management and organisational skills, high attention to detail and accuracy, and the ability to multi-task between a variety of tasks, projects, and deadlines. Proficiency in Microsoft Office products and experience with EPIC and/or an electronic filing system are also an asset.

What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits, including flexible medical & dental coverage, life, dependent life and AD & D insurance options, retirement savings, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work arrangements, paid sick days & personal days, paid time off to volunteer, employee education recognition program, employee referral bonus program, and lifeWorks employee assistance program.

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