Bilingual Personal Care Specialist

5 days ago


Québec, Quebec, Canada Innomar Strategies Full time
Job Summary

We are seeking a highly skilled Bilingual Personal Care Specialist to join our team. As a key point of contact for patients, you will play a crucial role in ensuring seamless coordination of patient services.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with other team members to ensure effective coordination of patient services, including prescription management and reimbursement support.
  • Develop and maintain strong relationships with insurance companies, pharmacies, and healthcare professionals to optimize reimbursement support.
  • Manage patient onboarding, ensuring a smooth and efficient transition into our program.
  • Perform ad hoc duties as assigned, contributing to the overall success of our team.
Requirements
  • Bilingualism (English/French) is an asset, particularly for the province of Quebec.
  • Experience in a customer service setting, with a strong focus on patient care and satisfaction.
  • Post-secondary education certificate, diploma, or degree is an asset.
  • Experience in public or private third-party reimbursement, call center settings, or pharmaceutical industry is an asset.
What We Offer

We provide a comprehensive suite of benefits, including medical, dental, and vision care, as well as a range of wellness programs and resources to support our team members' physical, emotional, and financial well-being.

We are committed to fostering a culture of inclusivity and diversity, and we welcome applications from candidates who share our values and are passionate about delivering exceptional patient care.



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