Genesys Reporting Expert
1 week ago
Company Overview:
Software International is a leading provider of technical talent to various clients, ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in the United States and Canada.
Job Summary:
We are seeking a skilled Genesys Reporting Expert to join our team on a contract basis. The successful candidate will be responsible for designing, developing, and implementing reporting solutions using Genesys software.
About the Role:
This is a long-term contract position based in Chicago, IL, USA. As a Genesys Reporting Expert, you will assess gaps between Cisco and Genesys systems, work with key business stakeholders to identify reporting needs, design and develop reporting solutions, and collaborate with cross-functional teams to deliver timely results.
Key Responsibilities:
- Assessing gaps between Cisco and Genesys systems
- Working with key business stakeholders to identify reporting needs
- Designing and developing reporting solutions using Genesys software
- Collaborating with cross-functional teams to deliver timely results
- Creating and maintaining documentation for reporting solutions and processes
- Troubleshooting and resolving technical issues related to reporting
- Staying updated on the latest Genesys reporting features and providing recommendations for improvement
- Conducting training sessions for clients on how to use Genesys reporting tools effectively
- Preparing and presenting reports to clients and stakeholders on the performance of reporting solutions
- Ensuring data accuracy and integrity in all reporting processes
Qualifications:
To be successful in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 3 years of experience in a similar role, preferably with Genesys reporting tools. You should also have strong analytical and problem-solving skills, proficiency in SQL and other data analysis tools, and experience with data visualization tools such as Tableau or Power BI.
Salary and Benefits:
The estimated salary for this position is $85-90 per hour, paid on a contract basis. This is a competitive hourly rate, and the duration of the contract will be determined based on project requirements.
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