Genesys Reporting Expert

1 week ago


Toronto, Ontario, Canada Software International Full time

Company Overview:

Software International is a leading provider of technical talent to various clients, ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in the United States and Canada.

Job Summary:

We are seeking a skilled Genesys Reporting Expert to join our team on a contract basis. The successful candidate will be responsible for designing, developing, and implementing reporting solutions using Genesys software.

About the Role:

This is a long-term contract position based in Chicago, IL, USA. As a Genesys Reporting Expert, you will assess gaps between Cisco and Genesys systems, work with key business stakeholders to identify reporting needs, design and develop reporting solutions, and collaborate with cross-functional teams to deliver timely results.

Key Responsibilities:

  • Assessing gaps between Cisco and Genesys systems
  • Working with key business stakeholders to identify reporting needs
  • Designing and developing reporting solutions using Genesys software
  • Collaborating with cross-functional teams to deliver timely results
  • Creating and maintaining documentation for reporting solutions and processes
  • Troubleshooting and resolving technical issues related to reporting
  • Staying updated on the latest Genesys reporting features and providing recommendations for improvement
  • Conducting training sessions for clients on how to use Genesys reporting tools effectively
  • Preparing and presenting reports to clients and stakeholders on the performance of reporting solutions
  • Ensuring data accuracy and integrity in all reporting processes

Qualifications:

To be successful in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 3 years of experience in a similar role, preferably with Genesys reporting tools. You should also have strong analytical and problem-solving skills, proficiency in SQL and other data analysis tools, and experience with data visualization tools such as Tableau or Power BI.

Salary and Benefits:

The estimated salary for this position is $85-90 per hour, paid on a contract basis. This is a competitive hourly rate, and the duration of the contract will be determined based on project requirements.



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