Customer Success Consultant for North Eastern Ontario Region

3 weeks ago


Oakville, Ontario, Canada Moen Full time
Job Summary

We are seeking a skilled Customer Success Consultant to join our team in North Eastern Ontario. This role is responsible for driving sales growth and delivering exceptional customer service in an established territory.

About the Role

This position will focus on achieving and exceeding area sales and customer 'point of sale' (POS) targets through the promotion, service, and sale of company products and programs. To accomplish this, you will develop excellent customer relationships, coupled with timely and exemplary field execution.

Main Responsibilities:
  • Provide exceptional service including: sales and merchandising tactics that improve productivity, product knowledge, and selling sessions, ensure product display model functionality, merchandising, ordering, and inventory management.
  • Sales Planning, Achievement, and Reporting:
    1. Outline an Area Business Plan that supports company goals and targets.
    2. Grow the business by increasing listings and gaining shelf/off-shelf space for new and existing products at new and existing home centre locations.
    3. Develop and build on relationships with key decision makers and sales staff.
    4. Liaise with internal departments (customer orders, credits, technical assistance, marketing information, and warehouse materials).
    5. Communicate accomplishments, threats, opportunities, and related issues in a timely fashion to management.
  • Other:
    1. Participate in special projects including but not limited to: new store set-ups, overnight resets, tradeshows, and weekend events as required.
    2. Assist in the development and set-up of product line and customer-specific plan-o-grams.
    3. Assist in the development and model prototype creation of merchandising (bath hardware organizers) and POP for in-store use (end-caps, wing stacks, off-shelf, cross-merchandising).
    4. Standard and ad-hoc reporting (as required).
    5. Heavy lifting (faucet master packs, bath shelf organizers) and climbing tall ladders to down stock.
    6. Adhere to all safety policies & procedures.


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