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Senior Operations Manager

1 month ago

Mississauga, Ontario, Canada Jace Holdings Ltd. Full time

Job Summary:

The Senior Operations Manager at Jace Holdings Ltd. is responsible for overseeing warehouse operations and the transportation department. This role involves managing people, aligning business processes with customer needs, and fostering a high-performance culture.

Key Responsibilities:
  • Lead hiring, training, and direction of managers and supervisors.
  • Communicate goals, objectives, strategies, and action plans to the team.
  • Provide clear, visionary leadership and serve as a role model for the team.
  • Manage day-to-day operational and capital budgets, providing monthly, quarterly, and yearly financial reports.
  • Monitor and control departmental costs, adjusting labor needs based on business forecasts.
  • Conduct performance reviews, coach and mentor teams to enhance professional management skills.
  • Support succession planning by developing high-potential employees.
  • Address and resolve escalated customer service issues related to deliveries, product quality, and safety.
  • Monitor and report KPIs, driving innovation and process improvement.
  • Lead and participate in special projects, including business case development and RFP creation.
  • Promote a safety culture and ensure compliance with ESA, OHSA, CFIA, and other regulatory standards.
  • Oversee food safety compliance and manage third-party vendors.
  • Ensure the safe operation of transport vehicles and manage equipment maintenance.
  • Collaborate with the National Supply Chain team to optimize haul-back opportunities and transport scheduling.
  • Investigate transportation incidents and implement preventative measures.
  • Maintain statistical information on drivers, equipment, and service levels to improve efficiency.
Requirements:
  • Degree, diploma, or certificate in Business Management or Operations.
  • Minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles.
  • Proven experience in leading large-scale supply chain operations.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

  • Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
  • Access to Virtual Health Care Platform and Employee and Family Assistance Program.
  • A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
  • A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
  • Learning and Development Resources to fuel your professional growth.
  • Parental leave top-up
  • Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.