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Service Delivery Director

1 month ago

Toronto, Ontario, Canada Capgemini Full time

Job Title: Service Delivery Manager

The Sales and Delivery Manager is a pivotal role within Capgemini, responsible for leading complex projects and managing client engagements. This position requires strong client relationship management skills, with a focus on delivering strategic business outcomes.

Key Responsibilities:

  • Lead projects, managing multiple workstreams to achieve desired business results.
  • Manage technical projects involving I&D technologies, such as big data, BI reporting, Power BI, AI Solutions, data management, Azure or AWS cloud platforms, and SAP/S4 HANA.
  • Translate complex business requirements into formal agreements, leading the initiation, planning, execution, and delivery of client solutions.
  • Present strategic guidance and roadmaps to C-level and Executive clients within Digital Strategy.
  • Support and manage business development activities on strategic and global priority accounts.
  • Maintain budgets, oversee contracted services, and ensure all service level agreements and KPIs are met in a collaborative environment.

Required Skills:

  • Proven experience as a Project Manager managing complex projects with multiple workstreams.
  • Hands-on management experience of technical projects involving Data and Analytics technologies.
  • Experience supporting and managing business development initiatives.
  • Experience managing business development activities and building client relationships.
  • Proven ability to manage teams while managing highly demanding client and sales opportunity deadlines, deliverables, and budgets.

Life at Capgemini

Capgemini offers a comprehensive range of benefits and programs to support employees' well-being and career development. These include flexible work arrangements, healthcare options, financial well-being programs, paid time off, and more.