Customer Success Advocate
1 week ago
About iLobby Visitor Management:
iLobby is the global leader of SaaS-based enterprise visitor management systems, offering an innovative platform that enhances day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we empower clients to optimize tracking, managing, and monitoring visitors while increasing security and efficiency.
We are committed to creating an innovative and collaborative work environment where each individual contributes significantly. Employee engagement is a top priority for us, and we encourage participation and the sharing of ideas. Our goal is to be a great place to work, providing a range of experiences and opportunities to help employees achieve their career and personal goals.
The RoleAt iLobby, we seek flexible go-getters who can adapt to meeting the needs of a growing business. We are developing the Customer Success program to drive iLobby's growth forward. As a driven Customer Success Specialist, you will manage, retain, and grow a book of customers, using data to enhance customer engagement and foster strong, scalable relationships.
Your Responsibilities- Account Management – You will proactively manage and nurture a portfolio of accounts using a customer-centric approach.
- Analyze Data – You will regularly interpret complex data to identify areas where proactive focus is needed within your account base.
- Empower Customers – Help customers maximize the value of their current business with us.
- Drive Growth – Work across the customer journey to set our customers on the path to success in collaboration with the sales team.
- Mitigate Risk - Proactively identify accounts at risk of churn and implement plans to mitigate the risk.
- Drive Product Usage - Partner with the product team to help customers adopt new features and use cases.
- Continuously Learn – Regularly learn about product enhancements, CS best practices, and better ways to enhance our customer experience / journey.
This role is a hybrid position requiring you to come into our office twice a week.
Your Qualifications- 1+ years of experience in a SaaS customer-facing role.
- Strong communication skills – both verbal and written.
- An analytical mindset with a knack for improving processes.
- Comfortable working cross-functionally with many different teams.
- A team player who's a self-starter and can juggle multiple tasks while adapting to changes.
- You have an unmatched work ethic and a growth mindset – you love learning and tackling new challenges.
- Open to feedback and eager to grow through coaching.
- Highly motivated with a can-do attitude, always striving to meet your goals.
- Detail-oriented with solid problem-solving skills.
iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate key facility processes – from streamlined visitor management to emergency evacuation. Our Facility OS Platform is cutting-edge and drives significant value for our customers.
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