Cyber Security Solutions Manager

2 weeks ago


Toronto, Ontario, Canada Darktrace Full time
Job Role Overview

As a Cyber Security Solutions Manager at Darktrace, you will be responsible for managing a portfolio of existing customers to drive adoption, outcomes, and growth. Your primary goal will be to ensure each customer gains maximum utility from their Darktrace deployment, with an objective of increasing their Annual Recurring Revenue (ARR).

Key Responsibilities
  • Manage a portfolio of 35-45 existing Darktrace customers, conducting regular business reviews and health checks to drive satisfaction and desired business outcomes.
  • Present and discuss Darktrace cyber threat defense solutions to CISOs and information security experts as required.
  • Identify and negotiate upsell and cross-sell opportunities by aligning Darktrace products to customers' evolving use cases and needs.
  • Analyze customer engagement levels to assess risk and execute action plans to progress account health.
  • Manage customer escalations to resolution, leveraging cross-functional teams within the business.

Requirements & Qualifications
  • 3+ years of experience in Customer Success, Project Management, Business Development, Account Management, Client Service, or Consulting.
  • Able to manage complex situations in a confident and calm manner, effectively communicating with senior business professionals.
  • Familiarity with enterprise networking technology or SaaS experience is preferred, along with strong communication and presentation skills.


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