Front Desk Clerk

4 weeks ago


Muncho Lake, Canada Northern Rockies Lodge Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Northern Rockies Lodge. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide information on hotel facilities and services, including room amenities and local attractions
  • Exchange foreign currency and process guests' departures, calculating charges and receiving payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols
  • Clerical duties, such as faxing, filing, and photocopying, as needed
  • Answer telephone and relay telephone calls and messages, providing exceptional customer service
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction
  • Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment
  • Provide customer service, responding to guest inquiries and resolving issues in a timely and professional manner
Requirements
  • High school graduation certificate
  • 1 year to less than 2 years of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and organizational skills
  • Ability to work independently and as part of a team
What We Offer
  • Bonus
  • Free parking available
  • On-site housing options

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