Front Desk Clerk
4 weeks ago
We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Northern Rockies Lodge. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner
- Process group arrivals and departures, taking into account room availability and guest preferences
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
- Provide information on hotel facilities and services, including room amenities and local attractions
- Exchange foreign currency and process guests' departures, calculating charges and receiving payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records
- Follow emergency and safety procedures, including first aid and fire evacuation protocols
- Clerical duties, such as faxing, filing, and photocopying, as needed
- Answer telephone and relay telephone calls and messages, providing exceptional customer service
- Assist clients/guests with special needs, ensuring their comfort and satisfaction
- Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment
- Provide customer service, responding to guest inquiries and resolving issues in a timely and professional manner
- High school graduation certificate
- 1 year to less than 2 years of experience in a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and under pressure
- Attention to detail and organizational skills
- Ability to work independently and as part of a team
- Bonus
- Free parking available
- On-site housing options
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Front Desk Clerk
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Muncho Lake, Canada Northern Rockies Lodge Full timeJob Title: Front Desk Clerk - HotelJob Summary: We are seeking a Front Desk Clerk to join our team at Northern Rockies Lodge. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Responsibilities:* Register arriving guests and...
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Muncho Lake, Canada Northern Rockies Lodge Full timeJob Title: Front Desk ClerkJob Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Northern Rockies Lodge. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the front desk area.Key Responsibilities:Register...
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