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Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada Gowling WLG Full time

About Gowling WLG

We are a global law firm dedicated to excellence and quality service. Our people drive our success, and we strive to create an inclusive and empowering work environment where everyone can reach their full potential.

Diversity, equity, and inclusion are core values that guide our actions. We aim to build a workplace where talented individuals from diverse backgrounds can thrive and contribute to outstanding client service.

Our team is passionate about delivering exceptional results, and we are looking for a skilled Technical Support Specialist - Desktop Services to join our Toronto office.

Job Description

  • Provide on-site support for applications, proprietary programs, and computer equipment used by the Firm.
  • Respond to requests and escalations in a timely and effective manner.
  • Document all requests in the Firm's ticketing system.
  • Assess and resolve support requests based on urgency and available resources.
  • Troubleshoot hardware and software issues and arrange for external repairs as needed.
  • Maintain loaner equipment and install new software as required.

Required Skills and Qualifications

  • 1-2 years of technical experience in a Help Desk or Service Desk environment.
  • College degree in Computer Science or equivalent.
  • Strong communication and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Solid background in business applications and Microsoft Windows.

Benefits

This is a one-year contract position with opportunities for professional growth and development. The estimated salary range for this role is $60,000-$80,000 per year, depending on experience and qualifications.

Gowling WLG is committed to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation during the recruitment process, please let us know. Only candidates selected for an interview will be contacted.