Compliance Manager

3 days ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Summary

We are seeking a highly skilled Compliance Manager to join our team at Manulife. As a key member of our compliance function, you will be responsible for ensuring that our Group Benefits business operates in accordance with all applicable regulatory requirements.

Key Responsibilities
  • Develop and implement compliance programs, policies, and procedures to ensure regulatory requirements are met.
  • Provide ongoing support to our Group Benefits business, handling inquiries and questions from business partners and providing support on new and existing initiatives.
  • Investigate situations where a compliance issue has been identified, and either resolve the problem or advance to the Compliance Director and/or the Chief Compliance Officer.
  • Investigate privacy issues in conjunction with the Privacy Office to provide advice and direction.
  • Respond to sophisticated compliance inquiries from all areas of the business unit and provide timely advice and creative solutions to address the needs of members, advisors, plan sponsors, and Manulife, while satisfying regulatory requirements.
  • Assist with legislative analysis and impact assessments based on requests from the business relating to projects, initiatives, or new product lines.
  • Develop, monitor, and deliver targeted employee training on compliance matters.
  • Prepare self-assessments and other reports required by Divisional Compliance and Group Benefits management.
  • Develop and carry out assessment programs to ensure compliance controls are operating optimally.
  • Participate as a compliance representative on business initiatives and projects to improve compliance controls within Group Benefits.
  • Participate in Divisional discussions regarding compliance programs.
  • Draft documentation and supporting materials in support of audits and regulatory examinations and regulatory compliance incidents.
  • Participate as a compliance representative on industry and regulatory committees on behalf of the Group Benefits compliance function.
Requirements
  • Strong compliance and/or legal experience in the insurance industry.
  • Law degree or auditing background would be considered an asset, but not required.
  • Compliance or Privacy designation or certification would be considered an asset, but not required.
  • Familiarity with AML/ATF policies.
  • Experience and relationship with The Autorité des marchés financiers.
  • Keen curiosity about reviewing, analyzing, and interpreting legislation is ideal.
  • Proven track record to think creatively and look for solutions.
  • Proven understanding of insurance products and procedures in various operational areas is an asset.
  • Knowledge of applicable legislation and regulations is preferred.
  • Ability to readily recognize and evaluate the impact of current or potential compliance issues.
  • Ability to quickly understand business processes and their risk implications, analyze sophisticated situations, reach appropriate conclusions, make practical recommendations, and exercise good judgment in raising issues.
  • Excellent written and verbal communication skills, with the ability to simplify complicated messages.
  • Strong social skills, influencing, and relationship management skills.
  • Ability to work with fluid and changing accountabilities.
  • Team member who is willing to assist team members on projects and assist in sharing workloads when vital.
  • Can work independently and in a team environment.
  • Ability to deliver effective training on compliance issues and requirements.
  • Interacts optimally with management and counterparts in other business units.
  • Ability to interact with regulatory staff to ensure efficient handling of raised licensing issues.
  • Maintains collaborative relations with regulatory staff.
  • Ability to take ownership for compliance programs and operate ensuring compliance objectives are achieved.
  • Professional demeanor and adherence to a high ethical standard.
  • Ability to apply LAN and PC applications, including Windows, Microsoft Office, Excel.
  • The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
Our Commitment to You
  • Values-first culture. We lead with our Values every day and bring them to life together.
  • Boundless opportunity. We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation. We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion. We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship. We build a business that benefits all stakeholders and has a positive social and environmental impact.

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