Desktop Support Analyst

1 month ago

Toronto, Ontario, Canada CB Canada Full time
Job Summary:

Robert Half is seeking a skilled Desktop Support Analyst to join their team. As a Level 2 Desk Side Support Analyst, you will be responsible for handling complex end-user support issues and providing guidance to team members. This is a long-term contract opportunity based in the Toronto, Ontario area.

Key Responsibilities:
- Maintain hardware and peripherals, including upgrading and replacing computer parts, and handling documentation and asset inventory.
- Meet and exceed SLA standards by closing tickets in a timely manner while upholding customer service standards.
- Provide guidance to Tier 1 support and team members.
- Understand and utilize ITIL processes, including Incident, Problem, Change, and how they are used in a corporate environment.
- Facilitate user account management by handling onboarding, change, and departure processes.
- Troubleshoot end-user issues, including providing root-cause analysis on various web and mobile applications, and handling escalated tickets related to server/network issues.

Requirements:
- Strong experience supporting Microsoft Office 365 related issues.
- Hardware troubleshooting experience is highly desired.
- Solid understanding of Microsoft Windows.
- Microsoft Teams experience is preferred.
- Deep understanding of Active Directory.
- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request.
- Strong communication and social skills, and the ability to receive criticism well.
- Can work independently with minimal supervision.
- 5+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and VMware.
- Experience working with Azure Cloud.
- Experience troubleshooting AV related issues.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

2022 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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