Senior Customer Service Operations Manager

1 week ago


Charlottetown, Prince Edward Island, Canada Maritime Electric Full time

At Maritime Electric, we are seeking an experienced Senior Customer Service Operations Manager to lead our contact centre team.

This temporary position offers a salary range of $75,000 - $90,000 per annum, making it an attractive opportunity for individuals with strong leadership skills and a passion for customer service.

Job Description:

We are looking for a results-driven professional who can train and coach our customer service representatives (CSRs), ensuring compliance with company policies, regulatory requirements, and budgeting. The successful candidate will be responsible for reporting key performance indicators (KPIs) and analyzing data to optimize contact centre performance.

Main Responsibilities:
  • Lead the reporting function and business processes for the Contact Centre.
  • Assist customer leadership and planning through various customer engagement channels.
  • Develop and review department scorecards, metrics, KPI's and analytics.
  • Resolve issues of an urgent or elevated nature.
  • Coordinate with internal departments to assist customers.
  • Observe, coach and develop CSRs.
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree or diploma in Business, Communications, Social Sciences, or equivalent.
  • Experience in areas related to communications and customer service.
  • Strong interpersonal and communication skills (written and verbal).
  • Strong organizational and analytical skills.
  • Flexibility to work in a fast-paced environment.
  • Knowledge of Microsoft Excel for scheduling, creating reports, and analyzing data.

We value diversity and are an equal opportunity employer. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply.



  • Charlottetown, Prince Edward Island, Canada Marriott Full time

    Job SummaryAs a Senior Rooms Operations Manager at Marriott International, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of...


  • Charlottetown, Prince Edward Island, Canada beBee Professionals Full time $75,000 - $95,000

    We are seeking a highly skilled Senior Operations Manager to join our team in Charlottetown. In this role, you will be responsible for overseeing projects from conception to completion, ensuring they are delivered on time and within budget. You will define project scope, objectives, and deliverables in collaboration with stakeholders, develop detailed...


  • Charlottetown, Prince Edward Island, Canada Government of Prince Edward Island Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Hospital Operations Manager to lead our team at Prince County Hospital. As a key member of our operations division, you will be responsible for ensuring the delivery of high-quality healthcare services and managing all aspects of on-site hospital operations.


  • Charlottetown, Prince Edward Island, Canada COWS Full time

    Overview:COWS is seeking a highly motivated and experienced Senior Store Operations Manager to join our team. This role is responsible for the efficient management and productivity of our store, as well as the overall operation of the store.Responsibilities:Demonstrate COWS World Class Service by ensuring excellent customer experience.Greet and serve...


  • Charlottetown, Prince Edward Island, Canada Montana's Charlottetown Full time

    As a key member of Montana's Charlottetown team, the Senior Food Service Manager will oversee daily kitchen operations, ensuring seamless execution of our culinary vision.Key Responsibilities:Establish efficient work schedules to meet service demands.Supervise and train staff in food preparation, sanitation, and safety procedures.Develop and manage...


  • Charlottetown, Prince Edward Island, Canada Marriott Full time

    Job SummaryAs a Senior Rooms Operations Manager at Marriott, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your goal will be to continually improve guest and employee satisfaction and maximize the financial performance of the...


  • Charlottetown, Prince Edward Island, Canada Maritime Electric Full time

    Maritime Electric is seeking a highly skilled and experienced Senior Arborist Operations Manager to join our team in Prince Edward Island.About UsWe are a dynamic and challenging environment where you will have the opportunity to make a real difference in the delivery of safe, reliable electricity to our customers. With a strong commitment to diversity and...


  • Charlottetown, Prince Edward Island, Canada GameStop Full time

    Job SummaryWe are seeking an experienced Senior Merchandise Manager to join our team at GameStop. As a key member of our retail operations, you will play a vital role in driving sales growth and delivering exceptional customer experiences.


  • Charlottetown, Prince Edward Island, Canada Government of Prince Edward Island Full time

    Job SummaryWe are seeking a highly skilled and experienced Hospitals Senior Operations Manager to join our team at the Government of Prince Edward Island. As a key member of our Hospital Services Management division, you will be responsible for overseeing the daily operations of Prince County Hospital, ensuring the delivery of high-quality patient care and...


  • Charlottetown, Prince Edward Island, Canada Pizza Hut Full time

    At Pizza Hut, we are seeking a Food Service Operations Manager to join our team. This is an exciting opportunity for an experienced leader to supervise and coordinate the activities of staff in a fast-paced food service environment.About the RoleThis role is responsible for ensuring that all aspects of the food service operation run smoothly and efficiently....


  • Charlottetown, Prince Edward Island, Canada PEI INC Full time

    Job Title: Senior Kitchen ManagerAt PEI INC, we are seeking a highly skilled Senior Kitchen Manager to join our team. As a key member of our culinary team, you will be responsible for planning menus, estimating food requirements, and overseeing kitchen operations.Key Responsibilities:Plan menus and estimate food requirements for their realizationRequisition...


  • Charlottetown, Prince Edward Island, Canada Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide...


  • Charlottetown, Prince Edward Island, Canada MCI, LC Full time

    POSITION OVERVIEW REMOTE CUSTOMER SERVICE REPRESENTATIVE We are seeking to hire a skilled and dedicated customer service representative to join our team at MCI, LC. As a customer service representative, you will be responsible for providing exceptional customer experiences while handling inbound calls, troubleshoot basic technical issues, and...


  • Charlottetown, Prince Edward Island, Canada Government of Prince Edward Island Full time

    Job DescriptionThe Government of Prince Edward Island seeks a highly skilled and experienced Senior Healthcare Administrator to lead the operations division at Prince County Hospital. This key role requires a strategic thinker with excellent leadership and communication skills to oversee all aspects of hospital management.Key ResponsibilitiesDevelop and...


  • Charlottetown, Prince Edward Island, Canada ServiceMaster Restore Full time

    The Senior Restoration Manager will oversee the management of general demolition and reconstruction services at residential and commercial client sites. Key responsibilities include providing direction and support to assigned crew members, inspecting work to ensure it meets ServiceMaster standards, and facilitating customer inspections to ensure...


  • Charlottetown, Prince Edward Island, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our team in Charlottetown, Canada. As a key member of our beBee Professionals team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store...


  • Charlottetown, Prince Edward Island, Canada Randstad Full time

    Receptionist OpportunityWe are seeking a skilled Receptionist to join our team in Charlottetown. As a Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a professional environment.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage front desk...


  • Charlottetown, Prince Edward Island, Canada Mucho Burrito Full time

    Mucho Burrito is seeking a highly skilled and experienced Food Service Operations Manager to lead our daily operations. In this role, you will be responsible for overseeing the overall performance of our restaurant, including managing staff, monitoring revenues, and ensuring exceptional customer service.Job ResponsibilitiesEvaluate daily operations to ensure...


  • Charlottetown, Prince Edward Island, Canada immigrate Full time

    Job SummaryWe are seeking a Food Service Operations Manager to oversee the daily operations of our food service team. This role will be responsible for supervising staff, coordinating activities, and ensuring excellent customer experience.Key Responsibilities:Supervise and coordinate the activities of staff who prepare, portion, and serve food to...


  • Charlottetown, Prince Edward Island, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Charlottetown, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process...