Claims Representative at Unity Managing Underwriters Ltd
3 days ago
Unity Managing Underwriters Limited, a Navacord Partner, is seeking a skilled Claims Representative to support their team in delivering exceptional customer service and claims resolution.
Key Responsibilities:- Initial Claim Reporting: Manage the initial claim reporting process from clients, brokers, and repair facilities, ensuring timely and accurate documentation.
- Document Review and Verification: Review and assess submitted claim documents for completeness, accuracy, and adherence to policy terms, identifying and addressing discrepancies promptly.
- Settlement Calculations: Calculate partial loss and total loss settlements, ensuring fair and accurate compensation, utilizing industry-standard methodologies and company guidelines.
- Client and Broker Support: Address and respond to client and broker inquiries related to total loss settlements, providing clear and timely updates on claim status.
- Settlement Issuance: Request and facilitate the issuance of partial loss and total loss settlements, collaborating with external adjusters, insurers, and contractors to ensure efficient communication and resolution.
- Additional Duties: Assist with other administrative tasks as required to support the efficient operation of the department, participating in ongoing training and professional development opportunities to stay current with industry trends and company policies.
- 1 year of administrative/customer service experience working in a car dealership (preferred)
- General Insurance Level 1 license (an asset)
- Previous claims experience (an asset)
- Strong accuracy, analytical, and detail orientation skills
- Conflict resolution experience with an empathetic approach
- Strong written and verbal communication skills
- Advanced skills in Outlook, Excel, Word, and EPIC (preferred)
Navacord is committed to diversity, equity, and inclusion, valuing the diversity of people and actively encouraging women, indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply.
We are committed to providing accommodation upon request for applicants and employees with disabilities.
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