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Customer Service Manager

1 month ago

Abbotsford, British Columbia, Canada Tajpur Investments Ltd. Full time

Job Title: Customer Service Manager - Operations Expert

Job Summary: We are seeking a highly skilled Customer Service Manager - Operations Expert to join our team at Tajpur Investments Ltd. The ideal candidate will have a strong background in customer service, operations management, and team leadership.

Key Responsibilities:

  • Evaluate daily operations to ensure efficiency and effectiveness
  • Plan and organize daily operations to meet business objectives
  • Manage staff and assign duties to ensure seamless service delivery
  • Study market research and trends to determine consumer demand and competitor activity
  • Determine merchandise and services to be sold based on market research and customer feedback
  • Implement price and credits policies to ensure customer satisfaction
  • Locate, select, and procure merchandise for resale
  • Develop and implement marketing strategies to drive sales and customer engagement
  • Plan budgets and monitor revenues and expenses to ensure financial stability
  • Determine staffing requirements to meet business needs
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages
  • Recruit, hire, and supervise staff and/or volunteers to ensure a high-performing team

Requirements:

  • 1-2 years of experience in customer service or operations management
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to multitask

Working Conditions:

  • Fast-paced environment with tight deadlines
  • Ability to work under pressure and manage stress
  • Attention to detail and ability to multitask

Personal Suitability:

  • Creativity and innovative thinking
  • Energetic and motivated individual
  • Hardworking and dedicated to delivering results
  • Excellent time management and organizational skills
  • Ability to work effectively in a team environment

Experience:

  • 1-2 years of experience in customer service or operations management
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week